Cavalry Portfolio Services, LLC

Over a year ago I received an article of mail from Cavalry. I opened and it said I had a debt I was unaware of. After calling their toll free number I learned that the debt was NOT mine. The SSN did not match. The call operator assured me at that time that they would remove me and there would be no negative consequences since it was an erroneous debt. I recently checked my credit last week and found that Cavalry was STILL reporting me as having an account with them that was a delinquent debt. When I called I simply asked for them to remove it and wanted documentation that the debt was not mine and the action/s they were taking to correct the problem. The phone operator "Stephanie" told me they could not do that. I was them refered to a manager named "Rob." Rob also denied my request to send me some form of documentation stating that the debt they had linked to me was erroneous. Rob not only neglected his duties as a manager, but when I asked him simple questions about the debt collection process. He told me he did not know the answer to my questions. How can a supervisor not know simple questions that ask the procedures or events that lead to an individual being reported to a credit report. Congrats Rob, I cant wait to hear your response from my lawyer!