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IC Systems
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I have now contacted the FCC who have advised that it will take a few days to process my claim and they advised that since IC Systems is a collection agency that I also contact the FTC.
These people at IC Systems are rude, ignorant and incompetent.
I.C. System
444 Highway 96 East
PO Box 64378
St. Paul, MN 55164
By: US Mail
Re: Your name, Your state, Your zip code
Dear Debt Collector;
This will serve as your legal notice under provisions of federal law, the Fair Debt Collection Practices Act FDCPA to cease all telephone communications with regards to the above referenced debt or debts. Your personnel have repeatedly contacted and harassed (your company, if they are calling there) employees. These calls have been documented. (Your company) does not, by policy, permit personal non-business related calls to employees. (Your company) is my employer, and not in any way associated with the purported debt. You have also repeatedly called my home and harassed both myself and my wife. You are hereby instructed not to contact my home or place of work by telephone. All further correspondence must be by mail, to my home address. Amongst other torts, your actions have resulted in an interference with my employment relationships, harassment, and an invasion of my privacy.
If you fail to heed this notice, I will file a formal complaint against you with the Federal Trade Commission who is responsible for enforcement of the FDCPA, the States Attorney General’s office, The American Collectors Association, local Start Bar Association, and Illegal Practice of Law Association.
You are also notified that should any adverse information be placed against my credit as a result of this notice, appropriate legal actions will be taken. Please give this very important matter your utmost attention.
Respectfully,
This will stop the harassment. Good luck.
I contacted sprint about the problem. And will be filing with the better business bureau.
Stop blaming other people for your problems. We wouldn't have to call u if u paid ur bill on time. Why don't u just pay your bills people, nothing u say to us will make ur debt go away. Believe me u will not get any sort of symphathy from us, so again pay ur bill be responsible. And one more thing u people get so mad at us for the wrong ph# however u cant even give us he ph# so we can remove it, apparently we r mind readers
TO SOMEONE ELSE. TIRED OF RUDE COLLECTION PEOPLE WITH BAD INFO.
That is when Mr. Hansen got on the line. He was full of belligerance and really only took the call with the purpose of arguing and thinking he was going to belittle me. I hung up on him and called back asking for his manager, or the collections manager.
No one would let me talk to anyone but him. They all tried to tell me that Troy was the "only one that could talk to me".
So, I waited till 8:00 a.m. Monday and called back asking for the name of the collections manager. The rep told me that was Troy Hansen. I asked how he went from supervisor to collections manager over the weekend. Guy stammered and told me only could talk to Troy. I filed a complaint and put a stop pay on the check.
Funny thing, they started beating down my phone, and all kinds or reps called BUT Troy. I gave them a serving of their own bullshit and told them, according to my file, "I could only talk to Troy".
You poorly educated little insignificant nothing of the world. The word 'u' is spelled 'you'...
Furthermore, NOT everyone being harassed by IC Systems, or other debt collection agencies are guilty of their claims. I would love to meet face to face with one of you wormy ignorant tough guys who keep calling my 14 year old daughters cell phone, 5-6 times per day, even after being notified it's the wrong number...It would be a very bad day for you and that is a fact you could bet your life on.
never identify your self,
and get into a habit of answering your phone with "Hello May I help you?" Instead of this is "Jon Doe" as that immediately identifies you. remain anonymous as they are. Why should you Identify your self when they are not willing to give you all their personal information. If they did give you their personal info you could sue them for their breach of the laws.
for instance:
Ic system: Hello
Jon Doe: Hello How may I help you?
Ic system: I'm calling for Jon Doe its a personal business matter are you Jon Doe.
Jon Doe: What is this in regards to specifically? Is it another telemarketing or MLM sales call?
Ic system: No its a personal business matter.
Jon Doe: well if you can not tell me specifically Jon will assume that this is a sales call and disregard your message, he is a very busy person that is why I screen all his calls for him. The best way you can reach Jon doe is in written for via mail.
Thank you for your time good bye
notice that if you do not identify your self that they can not talk to you and harass you. One other note if they barely speak English or have any accent tell them you can not understand them. What ever you do never identify your self or any one that they may be looking for. YOu could even have a little fun when they say hello and ask for Jon Doe and ask them do you not know whos number you are calling? and follow that with they are not here, or you must have the wrong number.
Another thing if you have an I phone or an android phone there is an app called "record my call"
that records every call that you make or that comes in to your phone. you do not even have to push a button.
It would be great if it was related to my CURRENT ATT cell service I've had for 18 yrs - has never been off for non-payment in all those years. Cause I already have them by the b-----s and just haven't had time or stamina to battle them in court about their illegal contract.
1. The people employed at IC are just like everyone else, trying to pay their bills. In a few cases, some of these people even ended up in the collection files.
2. The actions of agents and supervisors are because of the MANAGERS. They force these bad practices on their underlings, because they are DESPERATE to keep their jobs. They have lost a TON of business in the past year to year and a half. I would never wish the (majority) of the people employed at IC ill will, but I wish the worst on those suspect managers.
3. Read up on your state's collection laws, and practice recording calls. Now, you MUST ANNOUNCE to the agent that you are recording the call for your records. Protect yourself people, its just common sense.
4. And this last one is just for humanities sake. If you are being treated with respect during your call, treat the agent with respect. I HATED this job, but my already poor mood would be shot to hell if someone tore me up. I tried, on every call, to treat the voice on the other end of the line like a person, NOT a debtor. Sometimes it made a difference, sometimes not.
Best of luck to all of you
I've been courteous so far, I'm sure there is an agency that I can file a report with. This is
harassment.