Certegy provides verification, guarantee and risk analytics to businesses that accept checks as a payment method. It is a former subsidiary of Fidelity National Financial and was formerly known as Equifax Check Services. Certegy has provided check risk management services to businesses in the United States for over 45 years.
Retailers and other businesses across the United States and Canada use Certegy check approval services. Major retailers include Walmart, Target, Sears, Walgreens, Best Buy, Staples, Costco, Publix, and Kroger, to name just a few. Additionally, smaller grocery chains and local businesses can use Certegy check verification. To find a specific business, Ask Certegy provides a store lookup for consumers to find locations that offer Certegy check cashing.
Businesses choose to use Certegy to verify that a consumer’s check is valid and able to be cashed. Its risk models use factors based off of previous transactions that resulted in a loss for its client, the business wanting to approve the check. The consumer’s check is compared to recent and similar activity to determine the transaction’s validity. The factors that Certegy uses are not explicitly stated in order to prevent “fraudulent and bad check writers” from getting away with writing false checks.
Under the Fair Credit Reporting Act, Certegy cannot tell a merchant, its client, to approve or deny a check. It only provides “decline recommendations” if a consumer’s file or check seem suspicious. It is then up to the merchant to approve or deny the transaction. The reasoning given for a decline recommendation is vague and only provided in the form of a code.
The three Certegy reason codes are:
Since these reason codes are vague, Certegy denying your check could be for a number of reasons. Like common credit report errors, it could be because of outdated information or matching your records with someone else’s. If Certegy denied your check, you have the right to ask Certegy for a free copy of your file. The Fair Credit Reporting Act grants you the right to view your reports for free once every 12 months.
When reviewing your Certegy Check Services file, take note of any incorrect or outdated information. You have the right to dispute this error and have it either removed or corrected. If Certegy does not resolve this error by following FCRA guidelines, you have the right to sue.
In 2013, the Federal Trade Commission charged Certegy with failing to resolve consumer disputes and keep accurate records. The Certegy Check Services lawsuit came with a hefty $3.5 million settlement.
If Certegy customer service ignores your dispute and the error is left unresolved, you can contact the consumer protection attorneys at Francis Mailman Soumilas, P.C. to learn what your next steps are. Get free legal help today and fight back against Certegy. Call us now at 1-877-735-8600.